Do you require minimum quantities on an order?

No, we’ve never had a minimum order requirement.

Do you charge a setup fee?

No, as long as we are provided vector or line art by the customer, we do not charge for conversion to a 3-D image.

Do you make all of your products in-house?

All of our products are made in-house. This increases reliability and assures you that accountability for quality and timeliness resides squarely with us.

Do your prices include setup fees? What if I need artwork created?

Our prices include all setup fees if appropriate artwork is provided by the client. If we have to develop suitable artwork, we will discuss this with the client in advance, and agree on a fee for this service.

What if we misspell a name or a date?

In order to avoid such mistakes, we require your signed approval on the final layouts before we start production. This helps to ensure that all names and dates are correct. However, in the event that a client is responsible for an error in spelling or layout, we will replace the item at EQP.

What kind of artwork do you require?

The short answer is that we prefer line art from software programs such as Adobe Illustrator or Corel Draw. We can work with bitmaps, such as JPEGs, but the quality of such images may result in a less than desirable image.

How do we send you our artwork?

You may send it to us on a CD or DVD, email it to us, or if your files are too large for email, we have a FTP server. Please contact us for details.